Health Intelligence Messenger

Electronic messaging service for patient data

Health Intelligence Messenger (HIM) is software and a service offered by Patients First that facilitates the secure electronic transmission of patient information between general practices, laboratories, specialists, and hospitals.

HIM

Benefits & Features

  • Unlimited GP2GP messages for free – We will deliver your GP2GP messages between participating* general practices via HIM at no extra charge.
  • Significant reduction in costs – Receive significant savings with a predictable low, fixed, monthly charge regardless of activity levels for all other message types*.
  • Large file transfer – There is no theoretical file size limit. Other providers have a limit of 20MB for GP2GP messages requiring splitting of larger records.
  • Easy installation – No need to incur additional charges from an IT provider; we can perform a quick five-minute installation remotely at a time that suits you.
  • Secure – Uses industry standard Secure Socket Layer (SSL) encryption
  • Standards based - Supports international standard HL7® v2 messages
  • Supports health IT innovation – As a not-for-profit charitable organisation, your support assists us to develop and provide affordable high-value solutions and services to fill gaps in the New Zealand health sector.

*Both the sending and receiving practice or facility must have HIM installed for the message to be delivered over HIM.

WHICH PROVIDERS AND FACILITIES SUPPORT THE USE OF HIM?

HIM is gradually being rolled-out to healthcare facilities across New Zealand. We are working with a range of facilities to enable the use of HIM for sending messages such as eReferrals, lab results, and discharge summaries between general practices and laboratories, specialists and hospitals. As facilities on-board with HIM, the messages will automatically be sent over the HIM network.

WHAT’S INVOLVED IN USING HIM?

Once HIM is installed in a practice it is entirely invisible to the practice and the end user. There is nothing that practices do differently when using their GP2GP export or import functionality or sending or receiving other message types.

WHAT’S INVOLVED IN INSTALLING HIM AT A PRACTICE?

HIM needs to be installed on a practice server which can be performed by Patients First, an IT service provider, or anyone within the practice. The installation takes approximately 1-2 minutes, after which the software needs to be configured by entering the practice’s HPI facility ID and loading the digital keys provided.

WHAT IF I WANT TO SEND A GP2GP MESSAGE TO A PRACTICE WITHOUT HIM INSTALLED?

HIM requires that both the sending and receiving practice are using the service. The HIM software can detect in real-time those practices using HIM and, if available, will use the HIM network to send a GP2GP message. If a receiving practice doesn’t use HIM, the message will be seamlessly moved across to the HealthLink network.

HOW DO I GET HIM?

Contact our support team for more information on pricing and to have HIM installed at your healthcare facility.

CONTACT US

Customer Testimonials

The introduction of HIM in our practice has been totally seamless. I asked our practice manager when we were going to install HIM and she told me we already had it one month prior! Administration staff absolutely love the ability to transfer larger files. I like that the fact that the income derived from HIM will be returned to General Practice via Patients First to develop more high value IT solutions such as HIM and GP2GP.

Dr Jeff Lowe

Karori Medical Centre

We had the HIM service installed as a test case several years ago. I had forgotten it was there, and it has been quietly working away sending messages when it needed to. It was set and forget, which is the way background software should be.

Dr Richard Medlicott

Island Bay Medical Centre

We have not experienced any issues with HIM running in the background since installation a couple years ago.

Dr Dave Pickett

Courtenay Medical

Make the switch to HIM! Your cost-effective alternative.