News, Announcements, & Education

Cyber Security Awareness Month 2020 #BeCyberSmart

The theme for Cyber Security Awareness Month 2020 is ‘Do Your Part. #BeCyberSmart’. During October 2020, individuals and organisations should all do their part to step up their cyber defence. The Cyber Security Awareness Month website explains that “if everyone does their part – implementing stronger security practices, raising community awareness, educating vulnerable audiences or…
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Virtual Connectathon Attendee

Patients First’s Terminology Server excels at FHIR Connectathon

Health Level Seven (HL7) International held its 25th Fast Healthcare Interoperability Resources (FHIR) Connectathon on the 10th and 11th of September 2020. The event attracted a record 635 attendees from all over the world who participated in one, or more, of the 36 available tracks – despite the event being held virtually due to the COVID-19 pandemic.  Global FHIR Connectathons are held three times a year and aim to:   provide education…
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Screenshot of two-factor authentication setup in hMael

Two-factor authentication now available on hMael

Last weekend the hMael team at Patients First released a new feature in hMael called “two-factor authentication”. Two-factor authentication (2FA) gives a second layer of protection against unauthorised use of your hMael account. Our friends at CERT NZ explain that 2FA “verifies you are who you say you are, by asking for a second piece of information (often a code) as well…
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phishing concept

How to avoid the hook, line and sinker of a phishing email

The damage of a phishing attack can be huge. Learn how to avoid falling for a phishing email with these great awareness tips. Most phishing emails look as if they come from a legitimate bank, government agency, or other such ‘real’ company. They typically try to trick you into handing over your personal information such…
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Passwords on sticky notes

6 reasons to use a password manager

If you write your passwords on a post-it note and hide it in your desk drawer, you need to do yourself a favour and start using a password manager! Our friends at CERT NZ say that “a password manager is like putting your passwords in a safe that only you have the key to.” It’s…
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ransomware concept

Cyber insurance in action: Insights and cautionary tales

In July we invited Petra Lucioli, Claims Manager at Delta Insurance, to share her insights on cyber insurance claims at the PHO CIO Forum. Petra has been looking after cyber insurance claims for six years and had some useful (and frightening) insights to share with us. What is cyber insurance? Firstly, what is cyber insurance…
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Detect security breaches concept

Detect security incidents with the power of logging and auditing

Healthcare has a high risk of cybersecurity incidents because, by nature, healthcare is a system that puts a lot of trust in people. Providers engage in sensitive activities on behalf of patients and need to exchange or access confidential patient information. Outsiders (e.g. hackers) are a threat but, sometimes, insiders (e.g. employees) can be too.…
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Protect your website with HTTPS

Using HTTPS on your website

The ‘s’ stands for secure Enabling HTTPS is the first of four priority measures in CERT NZ’s ‘Protect It’ campaign.  Your patients and customers trust you to keep their information, and the communication you have with them, confidential and safe. HTTPS (Hypertext Transfer Protocol Secure) keeps the information transferred between you and your patients or customers confidential by…
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Step up your website security

Protect It – Step up your website security

Patients First are proud to be participating in CERT NZ’s ‘Protect It’ campaign, aimed at helping New Zealand businesses to improve their website security.  Any healthcare organisation that consumes or provides services using websites must take ownership of the services that they provide or pass-on to patients. Patients First is especially focused on helping you to reduce cybersecurity risks in your businesses and organisations, and urge you…
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Mark Corbitt CEO

New Chief Executive is focused on benefits for people

Mark Corbitt chats to us about his background, personal interests, and what drew him to lead Patients First as CEO.

Helmut speaking at HINZ 2019

Patients First says “Haere Ra” to Helmut Modlik

Helmut Modlik reflects on his time as CEO at Patients First over the past three and a half years.