Category: Technology

hMael products to be discontinued at the end of January 2021

Patients First will discontinue the hMael products from 29 January 2021, Chief Executive Mark Corbitt confirmed today.   “We’re disappointed that we can no longer provide hMael, especially because it provides more protection than standard email services. But, as a charitable organisation, we need to focus our funding on core products and services”, Mr Corbitt said. Patients First receives funding from the Ministry of Health to…
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Stethoscope on laptop keyboard

The importance of software updates in healthcare

Software updates can be annoying. They appear out of nowhere at inconvenient times and they seem to take twice as long as they claim. And if you’re stuck with legacy systems, it is not as simple as a click of a button. But we suspect a team of people at Public Health England will have learnt how using outdated software applications can have…
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Doctor giving telehealth consultation to patient

4 tips for securing internet-connected devices in healthcare

The convergence of internet and healthcare comes with its benefits and risks for both patients and health providers. Securing internet-connected devices in healthcare is critical to keep patient information safe. We’ve only just started to scratch the surface of how many lives we can change with telehealth, digital health records, internet-connected medical devices, wellness apps,…
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two-factor-authentication

Protect patient privacy with two-factor authentication

One of the easiest and simplest things you can do to protect patient privacy is to add two-factor authentication (2FA) to your account logins. Our friends at CERT NZ explain that 2FA “verifies you are who you say you are, by asking for a second piece of information (often a code) as well as a password.”    Patients all around New Zealand…
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Screenshot of two-factor authentication setup in hMael

Two-factor authentication now available on hMael

Last weekend the hMael team at Patients First released a new feature in hMael called “two-factor authentication”. Two-factor authentication (2FA) gives a second layer of protection against unauthorised use of your hMael account. Our friends at CERT NZ explain that 2FA “verifies you are who you say you are, by asking for a second piece of information (often a code) as well…
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phishing concept

How to avoid the hook, line and sinker of a phishing email

The damage of a phishing attack can be huge. Learn how to avoid falling for a phishing email with these great awareness tips. Most phishing emails look as if they come from a legitimate bank, government agency, or other such ‘real’ company. They typically try to trick you into handing over your personal information such…
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Passwords on sticky notes

6 reasons to use a password manager

If you write your passwords on a post-it note and hide it in your desk drawer, you need to do yourself a favour and start using a password manager! Our friends at CERT NZ say that “a password manager is like putting your passwords in a safe that only you have the key to.” It’s…
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ransomware concept

Cyber insurance in action: Insights and cautionary tales

In July we invited Petra Lucioli, Claims Manager at Delta Insurance, to share her insights on cyber insurance claims at the PHO CIO Forum. Petra has been looking after cyber insurance claims for six years and had some useful (and frightening) insights to share with us. What is cyber insurance? Firstly, what is cyber insurance…
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Detect security breaches concept

Detect security incidents with the power of logging and auditing

Healthcare has a high risk of cybersecurity incidents because, by nature, healthcare is a system that puts a lot of trust in people. Providers engage in sensitive activities on behalf of patients and need to exchange or access confidential patient information. Outsiders (e.g. hackers) are a threat but, sometimes, insiders (e.g. employees) can be too.…
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Protect your website with HTTPS

Using HTTPS on your website

The ‘s’ stands for secure Enabling HTTPS is the first of four priority measures in CERT NZ’s ‘Protect It’ campaign.  Your patients and customers trust you to keep their information, and the communication you have with them, confidential and safe. HTTPS (Hypertext Transfer Protocol Secure) keeps the information transferred between you and your patients or customers confidential by…
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Illustration of multi-factor authentication (MFA) process

Why you need to enable MFA for your Microsoft 365 account

Enabling multi-factor authentication for your Microsoft account will give you better protection against attacks and phishing attempts. A single password, which is often weak and used across multiple websites, is not enough to protect your organisation against a cyber attack. If a hacker cracks that password, they will very quickly have access to not only your…
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